Ethics Channel - C. de Salamanca

Integrity is also part of excellence.

At C. de Salamanca, we act with the same rigour with which we look after your vehicle. If you are aware of any potential irregularities or breaches of regulations that contravene our values as a company, and you are an employee, manager, supplier, partner or any other related third party, you can report it here securely, confidentially and anonymously, in accordance with Law 2/2023, which regulates the protection of persons reporting regulatory breaches and combats corruption, and Law 10/2025 of 26 December, which regulates customer service.

Submit a report

It is the internal reporting system of C. de Salamanca, S.A.U. It enables you to report, securely, incidents that may constitute a legal offence or a breach of our Code of Ethics. It is managed by an independent System Manager, who ensures that every report is handled impartially and confidentially.

Who can use it?

Anyone who has become aware of the facts in a professional context within our company:

• Employees, managers and members of the board of directors.
• Former employees, interns, trainees and candidates in recruitment processes.
• Suppliers, contractors, subcontractors, external collaborators and those working under their supervision.
• Shareholders and volunteers.

Any act or omission that may constitute a serious or very serious criminal or administrative offence, a breach of European Union law or a breach of our Code of Ethics. For example:

• Fraud, corruption, bribery or improper gifts.
• Money laundering or cash payments exceeding legal limits.
• Tampering with vehicle mileage, history or documentation.
• Irregularities in financing, insurance or contracts with customers.
• Misuse of customers’ or employees’ personal data.
• Workplace or sexual harassment, discrimination or breaches of employment rights.
• Health and safety risks at work or environmental damage.
• Tax or social security fraud, and anti-competitive practices.

Please note: This channel is not a customer service channel. For commercial complaints, warranty claims or after-sales enquiries, please contact calidad@cdesalamanca.com

Confidentiality. Your identity and that of any person mentioned are known only to the team managing the communication. It is never disclosed without your consent, unless required by a court order.

Anonymity. You may report a matter without identifying yourself. The platform does not record your IP address or browsing data, and you will be able to track the case using a tracking code.

Prohibition of reprisals. No one who reports in good faith will be subject to dismissal, disciplinary action, unfavourable treatment or any other form of reprisal. This protection also extends to those who assist you and to your family members.

Impartiality. Every person involved has the right to the presumption of innocence, to be informed and to be heard.

Data protection. Your data is processed in accordance with the GDPR and the LOPDGDD. It is retained only for as long as necessary: if no investigation is opened, it will be deleted within a maximum of 3 months. Further information can be found at Privacy Policy.

Good faith. Reports must be based on reasonable grounds. Reporting facts known to be false is excluded from this protection and may result in legal action.

You can do this in three ways:

• Online form (recommended): available 24/7 via this link
• In writing: for the attention of the System Manager, Avenida de Valladolid, 45, 28008 Madrid, marked ‘Confidential - Ethics Channel’ or by email to clientes@cdesalamanca.com.
• In-person meeting or voice message: please request this via the form and we will get back to you within 7 days at the latest.

What happens next?

1. You’ll receive an acknowledgement of receipt within a maximum of 7 calendar days, along with your tracking code.
2. Review: the System Manager will assess whether the report is admissible.
3. Confidential and impartial investigation. We may ask you for further information via the secure mailbox.
4. A response within a maximum of 3 months (extendable by a further 3 months in particularly complex cases).

Tip: Describe the facts as accurately as possible (what, who, when and where) and attach any supporting documents. Keep your tracking code safe: it is the only way to check the status of your case if you report anonymously.

We encourage you to use our internal channel, but you may also contact, either directly or after reporting here, the Independent Whistleblower Protection Authority (A.A.I.) or the relevant regional authority, as well as European Union institutions where appropriate.

Do I need to have evidence? No. Reasonable grounds are sufficient. Provide whatever you have; we will investigate.

Will the person against whom the report is made know that it was me? No. Your identity is not disclosed to the persons concerned.

Can I use this channel if I no longer work for the company? Yes. Former employees, job applicants and suppliers may also use it.

Can I report a complaint about a purchase or the workshop? No, not through this channel. Please use this link

Call to action: Your voice protects everyone. Thank you for helping us do the right thing.

Submit a report

Download links: Internal Reporting System Policy · Report Handling Procedure · Code of Ethics · Ethics Channel Privacy Policy (PDF).

Legal notice: Ethics Channel of C. de Salamanca, S.A.U., [A28021780], in accordance with Law 2/2023 of 20 February, regulating the protection of persons who report regulatory breaches and the fight against corruption, and Act 10/2025 of 26 December, regulating customer service.

System Manager: Quality Department / Emilio Márquez.